SkillMapper

CM103 Resolving conflict in the workplace by Sharon Xuereb (Skillshare)

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Free

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This Course Includes:

SkillMapper rating:

67%

Start date:

Self-Paced

Amount of students:

62

duration:

1 hours

Downloadable resources:

8

Certificate of completion:

Topics

Course content

1. CM103 Pros & cons of your CM style 6:30

2. CM103 Aiming for win win 7:55

3. CM103 Informal resolution 2:28

4. CM103 The conflict resolution process 9:14

5. CM103 Communication techniques 5:05

6. CM103 When conflict persists 3:30

7. CM103 Mediation 2:33

8. CM103 The manager's Ps! 3:30

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Overview

This course provides an overview of how to resolve conflicts in a successful manner, including starting with understanding how to resolve conflicts more easily. The course then goes on to discuss mediation and how it can be used in resolving conflicts. Finally, the course provides tips for managers when conflicts persist.

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